Radisys | Engage@Work - Solutions

Digital Customer Care

Automate your customer care for greater efficiency. Efficient video-voice-chat based customer care alleviates agent workload and increases productivity as the same agent is able to handle multiple clients simultaneously. Backend integration with major CRM solutions drives improved accuracy and thereby improves customer satisfaction.

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Brand Engagement

Showcase your brand with an extensible solution that brings together all communications and digital engagement under one platform. Provide unique video-based interactions with brand ambassadors to launch products. Broadcast promotions, product offerings and updates over two-way interactive channels capable of supporting millions of users. Manage communications with large audiences using intuitive web-based administrative tools equipped with detailed analytics. Upgrade your communication and digital engagement experience, providing a seamless, feature-rich application that delivers a consistent and user-friendly environment for your brand marketing.

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Team Collaboration

Collaborate with a digital engagement solution that is secure and scalable. Fully encrypted messages, group chat capable of supporting large member groups, audio and HD video conferencing, and two-way public and private channels are some of the drivers behind this highly interactive and agile solution. With extensive API support, multiple deployment options and intuitive administration tools, Engage@Work is an efficient and cost-effective communication and digital engagement solution. No other application is as comprehensive.

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Workforce Engagement

Secure your internal communications and engage followers with curated content. Create groups up to 10K members, and leverage bot support to manage responses on a scalable mobile solution capable of supporting large enterprises. Available on all platforms--desktop, web, iOS, Android and feature phones--Engage@Work offers audio and HD video conferencing capabilities on-the-go with no additional software to download. Engage@Work transforms the way businesses communicate with their employees, while offering reliability and security to safeguard against downtime.

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Digital Community Engagement

Leverage interactive channels to deliver targeted and curated content to your communities. Engage@Work facilitates communication, content and commerce as customers and followers experience more personalized interactions with the businesses where they shop and work. With Engage@Work, community engagement is simple, mobile and interactive.

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