Communications and Digital Engagement Solutions Built to Scale

Automate customer care and reduce the load on agents with an efficient chat-based solution.  Engage@Work enables the integration of chatbots within channels to optimize workflows as the bot addresses routine questions and fewer interactions are directed to customer care agents.  Simultaneously the bot connects with the CRM to track the customer’s information.  Engage@Work is an extensible solution that brings together all communications and digital engagement in a single application to help enterprises and contact centers simplify their customer care.

Showcase your brand with an extensible solution that brings together omnichannel digital engagement under one platform. Differentiate by enabling automated yet personalized interactions with trusted corporate faces or brand ambassadors while maintaining the brand’s authentic tonality, attitude, and style. Enable your customers to learn about new products, promotions, product offerings, and updates over the interactive video, voice, or text-based virtual concierge service on any channel – web, mobile apps, and telephony. 

Broadcast meaningful content one-to-one or one-to-many and deliver personal customized user experiences quickly and easily with Engage@Work. Create authentic connections with users via an all-in-one multi-functional application that fosters immersive and interactive engagements. With integrated notification, file sharing, video streaming and other capabilities Engage@Work goes beyond the limits of traditional communication apps. With enabled micro app support, third-party content can be launched within Engage@Work, further extending its utility. Discover the many ways that Engage@Work can improve community engagement.

Broadcast messaging for large groups, collaboration with enhanced messaging, and file sharing and voice notes are just a few of the ways that Engage@Work keeps employees connected and informed.  Engage@Work streamlines employee communications with its comprehensive all-in-one design and minimizes operational workloads with its simple backend interface capable of supporting many users.  Employee communications and digital resources are easily managed via an online web portal or an internally hosted portal.  Engage@Work is a flexible and fully customizable platform that is more extensible and cost-effective than traditional enterprise communication offerings.