Elevate user experiences and deliver unparalleled service to end users with Connect Xperience. Enable self support capabilities and give users the power to control all connected devices on their premise at their fingertips with open and flexible device support.
OPEN, FLEXIBLE DEVICE SUPPORT
Connect Xperience
Connect Xperience is a robust line of products developed to orchestrate all steps of the CPE lifecycle, from provisioning to intelligent insights. The vendor agnostic, multi-protocol platform enables carriers, operators and xSPs to automate the deployment and support of data, VoIP, IPTV services and fixed wireless access devices regardless of their network infrastructure.
Superior Customer Support
Enhance the User Experience
Uplift the user’s quality of experience with automatic detection and resolution capabilities, a self support portal, and visibility to any connected device on any network at the premise. Connect Xperience streamlines the Wi-Fi experience for users and operators, who benefit from its continuous monitoring, dynamic analytics and business intelligence. Detect and resolve issues automatically for an improved Wi-Fi experience and lower operational costs.
TR-069 Device Management
This unified, scalable and robust device management solution enables xSPs to automate the deployment and support of data, VoIP, IPTV, FTTH and FWA devices and services.
Wi-Fi Experience
Connect Xperience's Wi-Fi management and optimization toolset is a comprehensive and advanced set of tools enabling the diagnostics, prevention, and resolution of Wi-Fi issues, plus support for standard Wi-Fi devices and QoE monitoring.
QoE and Analytics
Measure quality of service at the subscriber endpoint and proactively identify problems before they are realized by the customer, reducing service calls and churn and increasing customer satisfaction.
User Services Platform
USP/TR-369 is a standard that has evolved from TR-069. The new standard is more flexible, secure, and a streamlined way to manage both existing use cases of TR-069 and new connected services focused around IoT and smart home at scale.
Technical Support Center
Lower your operational costs and modernize the standard customer support and technical support workflows. With our world-class support automation system, we provide your CSR team with a set of tools to increase its efficiency.
Self Support Portal and Mobile App
Empower your customer with a user-friendly mobile application. With Connect Xperience's self-support portal and mobile app, designed with the end-user in mind, your customers can enjoy the convenience of self-support at their fingertips.
Speed and Latency Testing
This tool is compatible with most international regulatory requirements.
Analytics and BI Report Generator
Connect Xperience's business intelligence (BI) report generator integrates with some of the most popular third-party solutions and enables the quick and easy generation of fully-featured reports relating to the status of managed devices, their activities, and other important KPIs.
Provisioning Portal
Connect Xperience's provisioning portal automates the provisioning of data, VoIP, and IPTV services, dramatically reducing the cost per subscriber by avoiding the need for a truck-roll and complicated enrollment processes and simultaneously ensuring a smoother user experience.
Key Benefits
Deliver an Enhanced Customer Experience, Reduce Churn
Enable support for all customer premise Wi-Fi devices regardless of the infrastructure
Enable Advanced Support
Quickly perform diagnostics, monitoring and testing of key performance indicators in bulk and efficiently address QoE/QoS impacting incidents
Reduce Cost Of Operations
Reduce support costs with self-service portals, mobile applications, and automated problem resolution capabilities
Quickly Identify and Resolve Wi-Fi Related Problems
Advanced analytics and automatic problem resolution enable xSPs to resolve issues before customers may even become aware there is a problem
Improve the Quality of Triple-Play Services
Perform diagnostics, monitoring and testing of key performance indicators in bulk and efficiently address QoE/QoS impacting incidents
Solutions
Residential Broadband Access
Support quad-play services—voice, internet, TV, and home security systems—with a cloud-native framework that enables simplified management, operational efficiencies, and greater automation for faster service upgrades.
Commercial Broadband Access
Empower your enterprise customers to run their business efficiently with dependable broadband services. Enterprise-grade broadband access for voice and data services becomes economically viable with an open and disaggregated network.
RDOF Support
Accelerate digital evolution in underserved communities with RDOF-compliant, high-performance FTTx networks with maximum cost efficiency. Flexible deployment options for GPON, XGS-PON, ComboPON, and more enable a scalable and reliable network whose technology will last for generations.
Products
Connect Xperience Solution Brief
A Fully Integrated And Robust Device Management Solution
Connect Xperience helps reduce churn and lowers operational costs. Discover how Connect Xperience solutions help xSPs deliver an unparalleled network and connectivity experience while enhancing their efficiency and profitability.
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