Global Support Services

Radisys teams leverage 20+ years of experience to continue providing comprehensive support to Tier 1 service providers as well as, leading system providers across the globe.

Carrier Grade Software and Hardware Support

We provide carrier grade support for committed SLA for both hardware and software to deliver to the required systems uptime with:

  • Advance replacement for any hardware components with onsite spares (critical components), or replacement in 4 - 24 hours.
  • Extended warranty for any required hardware components including long life as needed.
  • Software updates and patches for bugs, security enhancements, new open source software updates, and new features.
  • We offer a strong support model with a committed dedicated team to support SLA, independent of the size of the network driving strong OPEX savings.

3rd Party Product Support

Radisys support services extend beyond Radisys products. Our team has experience interoperating, integrating, and supporting the ecosystem that makes it a complete solution.

24x7x365 Coverage

Radisys support teams span North America, Europe and Asia, with distribution centers and stocking locations worldwide to provide 24x7x365 global coverage.