Privacy Policy

At Radisys, we recognize the importance of protecting your personal information and we are committed to ensuring a safe online experience. We also respect the privacy of every person who uses the products and services that we make available or who engages with us to use the products or services that Radisys provides (be it through www.radisys.com or not) (our “Services”) or whose personal information we may process as a result of providing the Services to others.

Purpose of this Notice

This Privacy Notice explains our approach to handling any personal information we might collect from you or which we have obtained about you from a third party and the purposes for which we process your personal information.  This Privacy Notice also sets out your rights in respect to our processing of your personal information.  This Privacy Notice will inform you of the nature of the personal information that we may processed by us along with how you can request that we delete, update, transfer, and/or provide you with access to it.

Please note that this Privacy Notice only applies to the use of your personal information obtained by us; it does not apply to your personal information collected during your communications with third parties.

Who Are We and How to Contact Us

This site and our services are operated by Radisys Corporation (“we, “us,” or “our.”)

Radisys Corporation is a United States corporation, incorporated under the laws of the State of Oregon.  Our primary place of business is located at 5435 NE Dawson Creek Drive, Hillsboro, Oregon  97124.

If you have any questions about this Privacy Notice or want to exercise your rights set out in this Privacy Notice, please contact us by sending an email to privacy@radisys.com.

Why We Collect your Personal Information

Radisys only collects your personal information when we have a legal basis to do so, such as: (a) on the basis of your contract with us in support of our business operations; (b) when applicable, based upon your consent; or (c) in furtherance of our legitimate business interests, specifically, for advertising and direct marketing purposes; to improve our website(s); to protect and ensure the safety of Radisys’ website(s), confidential and proprietary information, customers, and employees; and, when applicable, vendor management.

Why We Collect your Personal Information

Radisys only collects your personal information when we have a legal basis to do so, such as: (a) on the basis of your contract with us in support of our business operations; (b) when applicable, based upon your consent; or (c) in furtherance of our legitimate business interests, specifically, for advertising and direct marketing purposes; to improve our website(s); to protect and ensure the safety of Radisys’ website(s), confidential and proprietary information, customers, and employees; and, when applicable, vendor management.

Types of Personal Information We Collect

Personal information that you provide directly to us on www.radisys.com (“Site”), or share with us before, during or after marketing events or trade shows will be apparent from the context in which you provide it, in particular:

• If you fill out a “Contact Us” form on our Site, you will provide your first name, last name, phone number, email address, company, country, and an area for the nature of your question or comment.

• If you sign up to our Site’s mailing list or newsletter to receive offers and updates from us, you will provide your email address in order to set your preferences.

• If you register for an event or request a meeting on our Site, you will provide your first name, last name, company name, job title, email address and comments such as your area of interest of purpose of the meeting.  

• If you download a whitepaper or other collateral from our Site, you will provide first name, last name, email address, company name and country. 

• If through our Site, you query us for matters such as investor relations, public relations, past employment references, career and recruitment related queries and customer service you will provide your first name, last name, phone number, email address, company, country, and an area for the nature of your question or comment.

Note: Each form on our Site varies in the information required and collected. In most cases, an asterisk (*) indicates the required information on a form. You may choose to provide additional information within fields that are not required.

If you are a customer, you will typically provide your name, address, email address, company name, title, department and telephone number to be able to communicate with us about the products and services we offer to your organization. 

In addition, you may choose to submit information to us via several other methods, including: (i) in response to marketing or other communications, (ii) through social media, (iii) by procuring a product or service, (iv) through participation in an offer, program or promotion, (v) in connection with an actual or potential business relationship with us, or (vi) by giving us your business card or by allowing us to scan your badge or RFID tag at a trade show or other events. 

If you contact us via email, you will generally provide your email address, name and any other information and any signature information you choose to include in the body of your email. If you contact us by phone, we will collect the phone number you used to call Radisys as well as any voicemail you wish to leave. Our attendants may also verbally collect information listed above at the time of a telephone call or conversation.

How We Use the Personal Information We Collect

We may use personal information submitted to us to enable us to perform services (additional terms of use may apply), to respond to requests for information or feedback, to improve the quality of service we provide and to monitor the quality of our products and services, for business administration and compliance purposes, to analyze our products, services, and website, and marketing activities.

Where required by applicable law, we will obtain your consent to send you marketing communications about our products and services, offers and promotions, and invite you to events and surveys. We also target potential customers with our products and services in accordance with applicable law. When we collect your business contact details through our participation at trade shows or other events, we use the information to follow-up with you regarding an event, send you information that you have requested on our products and services and, with your permission where required by applicable law, include you on our marketing information campaigns

Where we have a contract with your enterprise as a supplier to your enterprise, we process personal information directed by your enterprise as necessary to perform our contractual relationship with you; provide our products and professional services (cloud, SaaS, maintenance, managed services); and manage our customer relationship. The processing of your information is governed by our contractual agreement(s) with your enterprise.

We may also use the personal information we collect to protect Radisys against and prevent fraud, claims, and other liabilities and to comply with or enforce applicable legal requirements, industry standards, and our policies and terms.  We use personal information for these purposes when it is necessary to protect, exercise or defend our legal rights, or when we are required to do so by a law that applies to us.

Use of Cookies and Similar Technologies

Our website uses certain cookies, pixels, beacons, log files and other technologies of which you should be aware.   Cookies are a standard feature of websites that allow us to store small amounts of data on your computer about your visit to a Site. Cookies help us learn which areas of a Site are useful and which areas need improvements. We also use Cookies to share information about your use of our site with advertising and analytics partners. Cookies can also improve your visitor experience by remembering your preferences.

We use Cookies in the following categories of information gathering: Necessary, Preferences and Settings, Website Statistics and Marketing.

At any time, you can choose whether to accept cookies by changing the settings on your browser or by clicking the appropriate opt-out links located in our Preference Center. http://go.radisys.com/update-your-email-preferences.

Extra-EU Transfer of Your Personal Information

Personal information collected by Radisys may be stored and processed in your region, in the United States, and in any other country where Radisys and/or its third-party vendors operate and/or have facilities. The storage location(s) are chosen in order to operate efficiently, to improve performance, and to create redundancies in order to protect the information in the event of an outage or other problem. We take steps to ensure that the information we collect under this Privacy Notice is processed according to the provisions of this Notice and the requirements of applicable law wherever the information is located. We may transfer personal information from the European Union, European Economic Area, the United Kingdom or Switzerland (collectively, the “EU”) to other countries, some of which have not been determined by the European Commission to have an adequate level of information protection. When we do, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your information.

How we Safeguard Your Personal Information

Radisys maintains technical and organizational safeguards to ensure an appropriate level of security and confidentiality for your personal data, in accordance with our policies and applicable legislation.

How Long We Retain Your Personal Information

We generally retain personal information for as long as we believe is necessary to fulfill the purposes for which it was collected, to respond to complaints, or as otherwise required to meet legal, regulatory, tax, or similar obligations.

How to Access and Control Your Personal Information

If you want to be removed from our marketing and sales databases or otherwise amend your information, please contact us as indicated above. Where we are processing your information on behalf of a customer, please contact the customer directly for any changes with respect to the collection and processing of your personal information.

 If you reside within the EU, the following applies to your options under the General Data Protection Regulation (“GDPR”), which was effective May 25, 2018:

The right to be informed:  We are publishing our privacy notice to keep you informed about what we do with your personal information.  We strive for transparency.

The right to access: You have the right to access and review your information

The right to rectification: If the information Radisys holds about you is inaccurate or not complete, you have the right to ask us to rectify it.  If that data has been passed to a third party with your consent or for legal reasons, then we must also ask them to rectify the data.

The right to erasure: This is sometimes called “right to be forgotten.”  If you want us to erase all your personal information, we will do so unless we have a legal reason to continue to hold it.

The right to restrict processing:  You have the right to ask us to restrict how we process your data. This means we are permitted to store the data but not further process it. We may need to keep some data to make sure we respect your request in the future.

                                                      

Updates to Our Privacy Notice

This Privacy Notice may be updated from time to time at Radisys’ discretion to reflect changes in our privacy practices or relevant laws.  Radisys will make any changes to this Privacy Notice by updating this page.  You should check this page periodically to ensure you are aware of any changes. 

This Privacy Notice is effective as of May 25, 2018