Customer Interaction Center FAQ

  1. What Is the Radisys Customer Interaction Center?
  2. How do I access the Radisys Customer Interaction Center?
  3. How do I obtain a Customer Interaction Center User ID?

1. What Is the Radisys Customer Interaction Center?

The Radisys Customer Interaction Center is a web–based application that users access via the Internet. It requires no downloading or installation of proprietary applications as it makes use of industry standard internet browser capabilities.

2. How do I access the Radisys Customer Interaction Center?

You access the Customer Interaction Center by selecting the Premier Support, and entering the user credentials that were provided to you by Radisys Global Services. If you do not have a User ID, please see “How Do I obtain a User ID?” below. If you have a User ID, do the following:

  1. Go the Radisys Support & Service home page
  2. Enter your USER ID and PASSWORD in the corresponding fields.
  3. Click the [SUBMIT] button.

3. How do I obtain a User ID for the Customer Interaction Center?

You may obtain your User ID and access to your portal by completing the Customer Interaction Center User Registration Form. To access the form:

  1. Go the Request Portal Login page.
  2. Select the REQUEST LOGIN link.
  3. Fill in all required fields.
  4. Click the [SUBMIT] button.

Within 24hrs of receiving your completed form, Radisys Global Services will create your User ID and deliver it to you via email. Registration will be delayed or denied if we cannot confirm any of the required information.

User registration for Premier Support Portal users is completed at the time your TSA is activated. If you are a TSA customer and are having trouble accessing the Premier Support Portal, please contact Radisys Global services and we will gladly assist you in obtaining access to the portal. Business hours and contact information can be found on the “Contact Us” page of www.radsisys.com