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IP Media Servers for Next-Generation Contact Centers White Paper
Next-generation contact centers deliver services across multiple modes of communication: voice, fax, e-mail, instant messaging, web, images, and video. Combining all these communication channels over a ubiquitous, cost-efficient IP network provides rich new features, while simultaneously lowering telecommunication costs.
The enabler is Voice over Internet Protocol, a technology that converts voice into IP packets that are transmitted, alongside traditional data packets, on the IP network. This white paper explains how moving from circuit-based voice networks to VoIP technology significantly improves customer service and productivity by exploiting open computing systems, standards-based interfaces, and decomposed functional architectures.
A fundamental element in the infrastructure of next-generation contact centers is the IP media server, which processes and integrates real-time audio, video, and fax media streams for hundreds of call agents. This white paper also describes the deployment of IP media servers in next-generation contact centers, their capabilities, and their benefits to contact-center operators, hosted service providers, system integrators, and independent software vendors (ISVs).
Pages: | Date: 09/15/2008 | 
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Local Management Processors and On-board Switching on ATCA Blades
Read about how RadiSys optimizes the utilization of high-performance processors such as NPUs and DSPs while providing required blade management functions such as switch management. RadiSys utilizes a unique architecture to maximize performance and flexibility at the ATCA blade level which includes an on-board switch and Local Management Processor (LMP).Pages: 4| Date: 05/27/2008 | Download PDF
