Radisys Offers More
Setup and Installation: Hit the Ground Running
Radisys technical support enhances your out-of-the-box experience by providing access to technical specialists that can help streamline the process.
Configuration and Parameter Setting: Take Guesswork Out of the Equation
Our technical support professionals can help guide you when configuring your ATCA system so that it performs as you deem appropriate.
Diagnostics and Troubleshooting: Keep Downtime to a Minimum
Radisys offers remote diagnostics, which allows us to directly link into your support environment to identify and resolve problems quickly.
Software Upgrades: Efficient, Timely Upgrades
As a Radisys technical support customer, you directly influence the content of software updates, and have the option to receive client-specific updates on a tailored schedule.
Interoperability Consulting: From Industry-Leading Team
Even if your hardware architecture includes products from multiple vendors, our technical support can help ensure that all hardware and software, across all platforms is functioning properly.
Hardware Repair RMA Assistance: Rapid Turnaround Time
Customers can use the online trouble-ticketing system to request hardware repairs and obtain a Return Materials Authorization (RMA), at the time of the repair request via online access.
Online trouble-ticketing system
Customers who sign up for service programs gain access to the Radisys online trouble-ticketing system where customers can submit technical support requests, service requests, track and update open requests, and view historical information at any time.
Customizable Support: Addressing Your Specific Needs
We addresses specific support requirements that you may have, including hardware and software development engineering.
Questions and Advice
The seasoned technical support staff at Radisys is readily available to answer questions and provide technical advice — quickly.
Radisys technical support staff plays an active role throughout the lifecycle of your product, operating as an extension of your own design team. From the early engineering and design stages through end-of-life, the team provides lightning-fast, dependable service and issue resolution in these areas:
- Technology Innovation: From a leader in the embedded industry
- Product Development Support: Radisys technical support available during this critical time
- Production Support: When you move into production, Radisys is there
- Lifecycle Management: Commitment throughout the entire life of your product
With in-house technical resources and a proven infrastructure, we maintain the overhead allowing you to focus resources on meeting your customers’ needs. You can rely on technical experts to quickly diagnose and resolve problems, which can reduce costly downtime. Putting these services to work can help you lower support costs and improve customer satisfaction.
We realize customers’ needs differ, which is why Radisys provides three levels of technical support and maintains a call center to manage these services; all levels are supported:
- Level 1 handles common problems and questions
- Level 2 offers a staff of engineers trained on specific product configurations
- Level 3 adds product development engineering support
As a driving force in the embedded industry, we provide products and services to companies developing next generation telecommunications, medical, industrial automation and wireless equipment.