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Check out our customer support tool, MICROWARE TECH-CHECK™, available to scan both the development and target systems, providing a technical checklist of the customer's versions, devices, DLLs, memory, modules, and system environment variables. Armed with this information, customers can automatically e-mail customer support department for quick problem resolution. This tool may save you the time of even having to fill out this form!

Questions about installation, configuation, usage, bugs, and/or enhancement requests for existing and future Microware Software packages are welcomed by our Technical Support Center.  Contact your local Technical Support Center with the details or complete the on-line form below. 

NOTE: customers with current Maintenance Support Contracts will get priority over all other incident reports.  Other customers are not guaranteed any specific response, although we will try our best to answer each and every question we receive. 

Please completely fill out the fields below (those in bold-italics are required fields) so that we can provide you with timely and accurate incident resolution.

First Name:
Last Name:
Company:
Address 1:
Address 2:
City:
State/Province:
Zip/Postal Code:
Country:
Phone:
E-mail:

 

*To what Microware Technical Support Center should this be assigned? 

*What is your Customer Number?

*Is this an open incident with Customer Support Team? (if so, what is the incident tracking number?)

*Qualify the type of report you are filing:

*Enter information about your system
(Operating system version number, edition numbers of relevant  modules, etc.
[See MICROWARE TECH-CHECK™ or the Help FAQ for guidance on finding this information]:

*Include a thorough description of the question or problem,
along with a small sample of demonstration code, if necessary: 

Other Comments:

Microware Incident Report Form