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Contact Information
How to Get Answers:Regardless of the avenue you take to contact our Customer Support Team, please make sure to provide the following information so that we can promptly provide you with timely and accurate information specific to your problem:
- Your name
- Company name
- Customer number
- Phone number
- E-mail address
- Information about the system (Microware OS-9® version number, edition numbers of relevant modules, etc.) See MICROWARE TECH-CHECK™ or the Support FAQ for guidance on finding this information.
- A thorough description of the question or problem, along with a small sample of demonstration code, if necessary.
Our Customer Support Team consists of many technical support groups around the world. Contact the group assigned to your geographical location with your specific questions:
- North and South America (US Group)
- Europe and UK (Germany Group for all countries)
- Asia
- Japan (Japan Group)
- Other Asian Countries (US Group)
- Australia (US Group)
- Africa (US Group)
United States Technical Support Group
NEW! For fastest response, submit and track support incidents directly using our new self-service web interface.
- Web Site: A problem can be reported directly to the support engineers by simply filling out the incident report form. You will receive confirmation of your submission via e-mail.
- E-mail: os9support-us@radisys.com
- Telephone: (515) 327-2400 - Customer Support engineers are on staff 9:00 a.m. to 5:00 p.m. Central Standard Time to help you one-on-one. After regular business hours, or during peak daytime hours, you may reach our customer support voice mail system. Please provide the above information along with the best time to call back, and we will return your call as quickly as possible.
- FAX: (515) 327-2300
Germany Technical Support Group
- Web Site A problem can be reported directly to the support engineers by simply filling out the incident report form. You will receive confirmation of your submission via e-mail.
- E-mail: os9support-de@radisys.com
- Telephone: +49 8102 742266
- FAX: +49 8102 742299
Japan Technical Support Group
- Web Site: A problem can be reported directly to the support engineers by simply filling out the incident report form. You will receive confirmation of your submission via e-mail.
- E-mail: os9support-jp@radisys.com
- Telephone: +81 3 3257 9000
- FAX: +81 3 3257 9200