Technical Support Services

RadiSys service professionals are active partners throughout the entire life cycle of your product, from the engineering and design phase all the way to the end of life management. We provide more than just a warranty; we are complete product life cycle support and service.

RadiSys technical support services include repairing hardware, correcting software, and providing technical advice to customers. RadiSys offers comprehensive technical support while acting as the single point of contact for customer’s service needs thus, providing timely and predictable service. RadiSys is a leader in issue resolution and repair turn-around times. Should issues arise, our support professionals will respond within committed response times with the resources necessary to address the problem.

RadiSys technical support exists to maximize customer satisfaction while addressing key concerns. With accurate diagnosis and troubleshooting, problems are resolved quickly, reducing costly downtime. Since RadiSys maintains the technical resources in-house, you need fewer experts on your staff. Which means less overhead and greater peace of mind for you and your customers.

RadiSys has implemented the systems, processes and organization to respond rapidly and resolve all product support issues. Our technical support maintains a call center that accepts calls and manages the service through three levels. Level 1 handles the common problems and questions. Level 2 includes a staff of engineers trained on the specific products in the customer’s configuration. Level 3 consists of the product development engineer’s support.

RadiSys realizes that customer’s needs differ. Escalation and prioritization procedures are designed to meet your service plan requirements. The RadiSys response is matched to issue criticality, thus you gain the appropriate level of attention each of your issues demand.

In addition to the technical support plans we offer supplementary support options for our customers.

• Advanced replacement.
• Extended Hardware Warranty
• Flat Rate Repair
• FRU (Field Replacement Unit) Sales
• Logistical Services
• On Site Service
• Customer Application Support
• Dedicated or On Site Support Engineer

NOTE: For more information please see our Service Plans page.

RadiSys provides an array of Technical Support services. All of the above services, when put to work, help you lower you support costs and make providing for your product support straightforward. The RadiSys Global Services Organization has the tools, procedures, and experience to assist you in this endeavor.