Radisys service professionals are active partners throughout the entire life cycle of your product, from the engineering and design phase all the way to the end of life management. We provide more than just a warranty; we are complete product life cycle support and service.
New Product Introduction (NPI) Services extends support to customers receiving a Radisys product for the first time or utilizing a product in a new way. During this time there are complicated steps customers will encounter including design, development, testing, validation and roll out. NPI services assure customers reduced risk, faster time to market, lower introduction costs and an overall more functional, higher quality product. Our services provide engineering support and expertise to assist customers in integrating our products into their solutions.
Before the product arrives, NPI services provides benefits in a number of areas. As a customer considers a new Radisys product for integration with their planned product, they will expend considerable effort in the process. Involve Radisys in the procedure and the lead-time for this step will be reduced. Additionally, customers benefit with product evaluation support, training, hardware configuration consulting, and software application consulting.
Just after the product arrives, NPI services offers installation, configuration, and integration support. These services, along with further training in areas such as servicing the products will be beneficial. Working with our customers’ staff, Radisys engineers can assist with troubleshooting hardware and software integration issues quickly. Therefore, our NPI services allow us to provide the necessary expert assistance thereby assuring that customers yield a faster time to market.
NPI services allow for the fastest possible completion of a customer’s product integration while also lowering introduction costs. Our experts are skilled and knowledgeable in reliability, performance and compliance approvals.