Global Support Services

Radisys Support Services provides assurance that networks and products are maintained in commercial service as per committed service level agreements. In addition to supporting Radisys products our support services can also cover Open Compute Platforms, Open source Software, White box Switches/appliances and 3rd party Vendor products.

20+ years of supporting tier 1 service providers as well as leading systems providers

Support teams in NA, Europe & Asia with Distribution Centers & Stocking Locations across the globe

24 x 7 x 365 Coverage

Carrier Grade Support Services

Radisys Carrier Grade Support Services portfolio is driven primarily by needs of our Network Service Providers for whom the network uptime is closely linked with revenues and want 24x7x365 monitoring and maintenance services.

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Advanced Replacement

Radisys understands how critical it is for businesses to assure hardware platform service continuity in the field. Radisys advanced replacement services provide that level of assurance. Should a customer notify Radisys of a critical failure in the field, Radisys will immediately initiate the process of shipping a replacement—without waiting for the failed unit to be returned to the Radisys repair center.

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Extended Warranty

Radisys delivers tested and proven software and integrated systems. We back our products with a comprehensive warranty. However, for some customers, our Extended Warranty Services program provides the assurance for customers looking for long life-cycle support.

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3rd Party Product Support

Radisys can also provide support for 3rd party hardware, software, network elements and white box appliances.

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