Warranty Support Portal FAQ

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1. What is the warranty Support Portal?

The Radisys Warranty Portal is an internet–based, interactive tool designed to provide you direct access to Radisys Global Services. It provides a complete web–based portal within which you can manage your warranty support and product service activity. It allows you to obtain authorizations for warranty and non–warranty product repair services as well as manage you Radisys Global Services account and ask questions about the portal and other issues. At anytime, you can log in to view updates, current status, ask additional questions, and provide additional information. You can enter your Radisys support portal at http://www.radisys.com/support/telecom-and-commercial.html.

2. Who can use the Warranty Support Portal?

The Warranty Support Portal is available to all customers that have purchased Radisys hardware or software products. If your company has purchased a Radisys hardware or software produce directly from Radisys Corporation, please log into the Warranty Support Portal.

3. Can I use the Warranty Support Portal to obtain a RMA number?

Yes. The most common use for this portal is creating a service order which is also referred to as “obtaining a RMA number”. You may also use this portal to view your RMA status after you have created your RMA. However, access to the RMA Self–Service Portal is not provided automatically. If you have requested and received a RMA number in the past, simply log into the Warranty Customer Portal and select the RMA Activities link. If you do not see this link upon logging in, please submit case to request access. A Radisys Global Services representative will contact you to follow–up with your request.

4. Can I use the Warranty Support Portal to obtain Technical Support?

Our Hardware Warranty Agreements do not provide technical support services and providing access to the Warranty Support is not an offer of technical support.

Technical Support services require the purchase of a Technical Support Agreement (TSA). Although the portal may allow you to submit requests for technical support, we offer no guarantee of response times or resolution. We will respond on a best–effort basis. If your company has an in–force TSA, Global Services will respond to your technical support questions per the terms of that agreement. Please see “What is Technical Support” for explanation of our technical support services.