Customer Interaction Center FAQ

1. What Is the Radisys Customer Interaction Center?
2. How do I access the Radisys Customer Interaction Center?
3. Do I log into the Premier Support Portal or Warranty Support Portal?
4. How do I obtain a Customer Interaction Center User ID?

1. What Is the Radisys Customer Interaction Center?

The Radisys Customer Interaction Center is a web–based application that users access via the Internet. It requires no downloading or installation of proprietary applications as it makes use of industry standard internet browser capabilities.

2. How do I access the Radisys Customer Interaction Center?

You access the Customer Interaction Center by selecting the appropriate portal – Warranty Support or Premier Support, and entering the user credentials that were provided to you by Radisys Global Services. If you do not have a User ID, please see “How Do I obtain a User ID?” below. If you have a User ID, do the following:

1. Go the Radisys Support & Service home page at http://www.radisys.com/support/telecom-and-commercial.html.
2. Select the portal you want to access.
   Warranty Support – Customers that have purchased a Radisys Hardware or Software product directly from Radisys.
   Premier Support – Customers that have purchased a Technical Support Agreement for additional support services
3. Enter your USER ID and PASSWORD in the corresponding fields.
4. Click the [SUBMIT] button.

3. Do I log into the Warranty Support Portal or the Premier Support Portal?

The Premier Support Portal is available to customers that have purchased a Technical Support Agreement (TSA). A TSA is an agreement that provides technical support services not provided in our Standard Hardware or Standard Software Warranty agreements. This Premier Portal is also available to customers that have purchased any of our OS–9 software products. If your company has purchased a TSA for additional support services, or purchased an OS–9 software product, please log into the Premier Support Portal.

The Warranty Support Portal is available to all customers that have purchased Radisys hardware or software products. If your company has purchased a Radisys hardware or software product directly from Radisys Corporation, please log into the Warranty Support Portal.

Customers that purchased Radisys products via a reseller, integrator, or authorized channel distribution partner should contact that partner for repair, service and technical support. Access to the portal is not provided to customers that have purchased via one of these partners. TSA's are available to these customers that would entitle them to portal access.

4. How do I obtain a User ID for the Customer Interaction Center?

You may obtain your User ID and access to your portal by completing the Customer Interaction Center User Registration Form. To access the form:

1. Go the Request Portal Login page.
2. Select the REQUEST LOGIN link.
3. Fill in all required fields.
4. Click the [SUBMIT] button.

Within 24hrs of receiving your completed form, Radisys Global Services will create your User ID and deliver it to you via email. Registration will be delayed or denied if we cannot confirm any of the required information.

User registration for Premier Support Portal users is completed at the time your TSA is activated. If you are a TSA customer and are having trouble accessing the Premier Support Portal, please contact Radisys Global services and we will gladly assist you in obtaining access to the portal. Business hours and contact information can be found on the “Contact Us” page of www.radsisys.com