Contact Radisys Support

Please contact our Technical Support Team first, if you need assistance with installation, configuration, or setup of your Radisys product; isolating and/or troubleshooting a suspected hardware failure; or have questions about our repairing, servicing or upgrading your Radisys product.

Customer Interaction Center

Use our Customer Interaction Center to submit and track Technical Support Issues and Product Service Orders (RMAs). You may obtain a Customer Interaction Center User ID by completing the Customer Interaction Center User Registration Form (Please see menu at left of page for a link to the Customer Interaction Center and related information).

You may also contact Technical Support by via email at support@radisys.com (response times to email requests will be longer than those received via the Customer Interaction Center). If requesting return authorization (RMA #), be sure to include the RadiSys serial number(s), RadiSys part number(s), detailed problem description(s), return shipping address, and billing address to prevent delays in processing your request.

All Customers: (U.S. and other countries)

Customers may call the Technical Support team at:
1-866-385-6167
or 1-503-615-1640

Calls received between 6:00am and 5:00pm PST U.S., Monday-Friday, will be answered immediately or responded to within 4 business hours if received during high-volume calling periods. Toll free dialing may be unavailable outside of the U.S.

Customers in Europe

Customers in Europe may also call the Technical Support Team at: +49 811 555457 77

Calls received between 9:00am and 5:00pm GMT + 1:00, Monday-Friday, will be answered immediately or responded to within 4 business hours if received during high-volume calling periods.

Customers in China

For support and service in China, please contact Radisys Shanghai office by phone at +86 21 3856 2400.

Customers in Japan and South East Asia

Customers in Japan or other countries in Asia should contact the Radisys KK office in Japan:

Radisys KK Japan
Box'R Akiba
4F, 3-2-12. Sotokandam
Chiyoda-ku, Tokyo 101-0021
Japan
Tel: +81-3-6912-1251
Fax: +81-3-5298-8060
jp_info@radisys.com