Global Services and Support
Radisys backs its products with long lifecycle support and many "above-and-beyond" offerings including consulting, extended service hours, extended warranty, test & validation, expert training, and more. We have the tools to help you succeed.
Which type of customer are you? Please choose by clicking on the appropriate image below:
Telecom & Commercial
Support for ATCA, COM Express, Rackmount and OS-9.
Trillium & CCPU ATCA
Support for "formerly Continuous Computing" products.
IP Media Server
Support for IP Media Servers ("formerly Convedia").
Application Software
Support for Application Software ("formerly Pactolus").
The Radisys Advantage
OK, we admit it. Our customers have an unfair competitive advantage: TEAM RADISYS!
Radisys has a proud history of delivering proven, tested embedded systems and solutions that help companies reduce development costs and deliver better products -- faster.
We back our products with long lifecycle support and a comprehensive range of technical support services, including extended warranty and support hours, customized training, on-site services, etc. Learn more.
Service Plans and More
Warranty Repair Support ... Standard and Premium Technical Support... these items are tablestakes from any supplier but we have the best packages in the busienss. Learn more.
We also go above-and-beyond: Advanced Replacement and Flat Rate Repair ... Extended Hardware Warranty ... Logistical Services and On-Site Service ... Field-Replaceable Unit (FRU) Sales ...
You name a customized offering, we probably already have it or would be glad to craft and quote it for you. Learn more.
Service Management
Radisys service professionals are active partners throughout the entire life cycle of your product, from the engineering and design phase all the way to the end of life management.
We provide more than just a warranty; we are complete product life cycle support and service. Learn more.
Engineering Services and NPI
Radisys has had a history of providing perfect fit solutions for its customers. We understand the complicated set of tasks faced by both customer and supplier during this critical development period. We have the Engineering Service processes in place, as well as the mindset needed, to handle these complexities. Learn more.
New Product Introduction (NPI) Services extend support to customers receiving a Radisys product for the first time or utilizing a product in a new way. NPI services assure customers reduced risk, faster time to market, lower introduction costs and an overall more functional, higher quality product. Learn more.
Validation and Test
Radisys invests in state of the art facilities and expert test personnel to help OEM customers quickly and economically identify and correct product issues before they become costly customer support problems in the field.
We use these resources to assist customers in testing Radisys products in combination with customer and or third party products. Learn more.
Training
Radisys training ensures customer's technical, budgetary and timetable needs are met. Due to the complex nature of our products, we offer a range of training options to make certain that customers become technically proficient.
We give customers the option of choosing to conduct training at Radisys or onsite at their facilities. Learn more.