SIPware Event Conferencing

The Radisys SIPware Event Conferencing solution offers service providers a complete, feature-rich solution for delivering profitable conferencing services that can support thousands of participants. The application includes a long list of features that enhance the subscriber experience, while giving service providers greater control over their service offering.

Event Conference Manager (ECM) Operator Functions

Provisioning Conferences

• Specify conference description detail
• Manual or system-generated passcodes for moderators and participants
• Specify custom fields that will appear in the conference participants' details page
• Specify features that will be supported by a conference
• Specify the access numbers for the conference
• Specify primary and secondary operators for the conference
• Import a conference prelist from a CSV file or manually enter prelist information

Managing Bells

• Display all bells
• Display conference-specific bells
• Answer a particular bell or take the next bell in the queue
• Import participant info from prelist in response to a specific bell
• Associate a bell with a conference
• Release a participant associated with a bell into a conference
• Move all bells to a conference
• Move designated bells to a conference
• Transfer a range of bells from bell queue to a conference
• Prelist popup on bell answer and auto complete

Operators may answer bells one at a time, or move several (or all) simultaneously. When answering single bells, they can speak directly to each participant and enter information about them. If they move multiple bells, those bells are released directly into the conference.

Managing a Conference

• View a list of conferences
• Automatic refresh of conference and participant information
• Search for a conference
• Open a conference
• Start and stop conferences
• Join a conference
• Lock a conference

Working with Participants

• Search for a participant in a conference
• Change a participant's information
• Talk privately with a participant
• Available audio modes: Conference Mode (unmuted), Listen Only (muted), Music on Hold and Disconnected
• Change a single participant's audio mode
• Change multiple participants' audio mode
• Change the audio mode for all participants
• Disconnect a participant
• Answer operator requests
• Dial out to a party
• Dial out from a prelist
• Move a participant to a subconference
• Move a participant back to the main conference
• Transfer one or more participants to another conference
• Change a participant's label
• Enable and disable Q&Amp;A
• Change a participant's priority in a Q&Amp;A queue
• Q&Amp;A highlighting of participant with open voice path
• Display active speakers
• Talk privately with all speakers

Generating a Snapshot Report

• Generate a snapshot report for each conference providing general info about the conference and its participants
• View/print a snapshot report

Global Commands-For improved performance, operations that apply to the entire conference are controlled globally, including:

• Mute all
• Conference all
• Music all
• Hook conference
• Start conference
• Disconnect all

Q&A Requests-The Q&A functionality in the ECM allows participants to request to speak in the conference and aids in managing these requests. Operators can enable and disable Q&A functionality and prioritize, grant and deny speaking requests.

Changing Participant Priority-Each Q&A participant entering the queue is assigned a default priority to determine the order for servicing Q&A requests. This priority can be changed easily and quickly.

Anonymous Q&A-Enables an operator to identify conference participants by a unique Line Identifier. During Q&A, the operator places this participant in CO mode and identifies the participant by the Line Identifier. The Line Identifier displays with the participant name on the ASN, Conference Detail, Conference Q&A and Participant Detail screens. The Line Identifier does not change when moving a participant:

• Between conferences within a single site
• Between a conference and sub-conference and back again
• From a speaker sub-conference to the participant conference

VIP Priority Queue

Host Control feature that enables conference hosts managing the Q&A queue to promote participants beyond the highest priority level when there are multiple participants in the Q&A queue with the highest priority.

 

Role Labels for Conference Callers-The ECM allows assigning "role" labels to conference callers. Labels are informational only and not considered when performing any actions. Users can view roles in the Conference Detail screen or in the Snapshot Report, with the ability to sort by role. Role labels include:

• Speaker (SPK)
• Moderator (MOD)
• Comm Line (COM)-Sub Conference
• Participant (PAR)
• Chairperson (CHR)
• Facilitator (FAC)
• Clearance (CLR)
  • API call for retrieving the participant list
  • API for provisioning conferences
  • API providing for real-time management of conferences
  • Host Control-API interface for providing hosts of an event conference with a real-time view of the conference, including participants in the main conference and participants in Q&A, allowing them (with limited controls) to modify priorities of participants who have raised their hand to ask a question.

• Active Speaker Notification-Current speaker is highlighted in web interface, viewable by moderators and participants logged in.
• Conference Record-Scheduled conferences can be recorded for later playback. Conference record can also be enabled by the TUI or the web-based conference control GUI.
• Music on Hold-Play music to callers while waiting to join a conference or when put on hold by the moderator.
• Name Record and Playback-Record caller names and give the moderator a voice menu option to hear a roll call of all participants.
• Stopping a Conference-Stopping a conference within ECM does not end the conference; it turns on global music so that all non-speaker participants hear music, and places the speakers and operator into the speaker sub-conference. Stopped conferences can be restarted.
• Hooking a Conference-Hooking (ending) a conference disconnects all participants and disables the conference so that no new participants can join. Hooked conferences cannot be restarted.
• Searching for a Conference Participant-Users can search for participants by first and/or last name and company, using the search toolbar in the ECM Conference Management window.

• Dial-in conference mode configurability by access number
• Direct dial into conference as a speaker or participant-no passcode required, access number determines conference. Everyone is allowed in.
• Participant is prompted for a passcode
• Operator greeting for speaker and participant
• Welcome prompt
• Default audio mode of the participant (Muted, Music on Hold, Speak)

Escort Feature-Enables a CSR to "escort" a participant into the conference and introduce participant to existing conference participants. The Escort feature is also available when performing Answer Op Requests, participant recalls, Access Line for participants and when moving a participant from one conference to another.

Operator Control of Participant Audio in Sub-Conferences-Enables the operator to modify the audio mode of participants in Comm, Clearance and Speaker Sub-conferences.

APIs

Subscriber/Participant Features

Dial-in Features

Global 800 support (DNIS Mapping/Association)-Allows one dialed number to be mapped to multiple Access Numbers. Both North American and overseas customers can dial in to conferences with local toll and toll free numbers.

Web-Based Administration Application

SIPware Event Conferencing is controlled through the RapidFLEX^TM Application Configuration Environment (ACE). This Web-based application enables platform owners and service providers to configure system settings, including maintaining access numbers, activating custom prompts, disable/enable subscribers, and set up various tailored service offerings.